[转]做完用户测试之后

作者:asky 日期:2006-02-12

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As soon as the usability test is over, ask yourself the following questions:
在你对测试者进行完可用性测试后，要立即问自己下面的问题：

What worked well?
哪里比较顺利？

Did the users consistently misunderstand anything? If so, what?
用户有一直误解的地方么？如果有，是什么？

Were there any mistakes consistently made? If so, what?
有什么地方总是会出错么？如果有，是什么？

Did they do the things that you had expected them to do? If not, what did they do?
他们做了那些你期待他们去做的事情了么？如果没有，他们做了什么呢？

Did they do things in the order in which you had expected? If not, what order did they do them in?
他们是按你期待的顺序做的么？如果不是，他们是按什么顺序做的呢？

What did they find interesting?
他们觉得有趣的地方是什么？

What did you expect them to find interesting that they did not find interesting?
什么地方是你以为他们会觉得有趣，但他们却没有感受到的呢？

Did they know what the site is for? Did they miss any big ideas?
他们这个站点是干什么的么？有什么主要内容他们没有发现的么？

How many of the tasks were they able to do? Which ones did they have the most trouble with?
他们能做完成多少任务？哪些任务完成最困难？

When did they look frustrated? What were they doing?
什么时候他们最沮丧？当时他们正在做什么？

Did the site meet their expectations? If not, where did it fail them?
这个站点的设计都符合他们的期望么？如果没有，在哪些地方他们不满意？

Do you know what their expectations were?
你很清楚他们的期望是怎样的么？

Were they ever confused? What were they doing when they were confused?
他们有觉得迷惑的时候么？他们感觉迷惑时正在做什么呢？

[本日志由 asky 于 2006-02-12 12:15 AM 编辑]